My take on MioTV for the world cup.
Sunday, June 13, 2010
| The air horns in the background are really irritating. Plus, on friday, the jitters were really bad. I heard people exclaiming but hey, my screen FROZED. After HALF AN HOUR of automated calls and call transfer and waiting, the singtel guy on the phone told me that everybody without HD TV are experiencing that problem and that they will fix it by the next match. I didn't check because I wasn't interested in the next match. Then come Saturday. Voila, I couldn't get any image for the first half of the S.Korea match. I thought it was the modem warming up so I waited. After 10 minutes, I figured something was wrong. First thing I did was to call the technical helpline again. This time, in addition to the automated calls and waiting, the lady over the phone REFUSED to transfer the call for me. I kept going "Could you transfer the call for me?" and she kept going "Please call 16881(blahblahblah)" which is precisely what I did to get to her. Okay, I admit, I may have pressed a wrong number somewhere because I couldn't wait for the automated voice to finish announcing all the choices. Seeing how useless this is going, I called again, while fiddling with the set up box. I got to the correct guy after another 5 minutes but he was more concerned with getting my particulars right than helping me solve my problem. Frustrated, I pulled out the power cord and plugged it back, essentially doing a hard reset. Next comes the infamous 3 minutes to switch on, 2 minutes to warm up waiting time and in the meantime, I was filling that guy in as requested with my name, the number I was calling from, whether I was calling from the number mioTV is connected to, whether I am using Singtel internet services (which I am not), etc etc, and finally the state of the box (i.e. colours of the light). Finally the screen came on and I told that guy I fixed the problem on my own already. Damn, I should have done that in the first place. The saleslady confirmed with me that their "new enhanced MioTV layout" won't have such problems too. I only asked this after it is set up though, since I was kept in the dark by my parents until to my horror, a dubious white box appeared near the computer and an evil twin appeared beside the Starhub box and I see a hot pink screen (it still looks hot pink no matter how the technical guy insists its magenta). Thankfully the internet light on the white box wasn't blinking as well. I regretted telling my parents to fully utilise the new box and buy World Cup package from MioTV though. I wonder if it's better if I stuck with the green camp. Good job Singtel. Excellent CRM. :thumb2: EDIT: BTW, I did not know that we were informed that there is delay in footage receiving "at the point of sale and sign up", contrary to what Singtel spokesperson claimed. |
Labels: Singapore, Singtel, World Cup 2010
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